Website: https://icallhelpline.org/
Location: Mumbai
Roles and Responsibilities: The candidate shall report directly to the Programme Associate, Programme Officers and Supervisors at iCALL, and shall be responsible for the following:
● Answering calls and emails, maintaining records, monthly reports of the calls and emails attended on the helpline
● Monitoring and guiding the other counsellor’s work at iCALL
● Daily reviewing emails and sharing feedback
● Assisting with monthly data of calls and emails
● Design training modules and workshops for academic, government, and corporate institutions when required
● Deliver talks, conduct training, and workshops on topics related to counseling, mental health, and psychosocial well-being when required
● Write newsletters, fliers, blogs, and articles to help sensitize laypeople regarding mental health
● Develop case studies, research papers, and other works of academic writing on iCALL’s work when required.
Duration: 12 Months
Eligibility Criteria:
● Possess a Master’s Degree in Counselling or Clinical Psychology
● Have counselling experience for a minimum of 2-3 years
● Proficiency in spoken English and Hindi is required, along with strong writing skills in English. Additionally, fluency in any other Indian regional language will be considered an asset
● Possess expertise or basic understanding of utilizing computer applications such as Excel, Word, and PowerPoint for documentation, data analysis, and counselling
● Be willing to commit for at least a year
● Have sound knowledge of therapeutic process skills and psychotherapy
● Be willing to work in shifts on a weekly rotational basis
● Be willing to travel within Mumbai and to different parts of the country to conduct outreach, training, and workshops when required
Salary:
Rs. 40,000 to Rs. 42,000 per Month
Up to 15,000 self-care allowance per annum and Mediclaim
How to apply/Contact details:
- Email your resume to icallhelpline@gmail.com on or before 22nd July 2025 with the subject line “Application for the post of Senior Counselor”.
- Access the complete job posting through https://tiss.ac.in/uploads/files/Multiple_advt_Adv_July_2025.pdf