Job Description:
Website: https://icallhelpline.org/
Location: Mumbai
Roles and Responsibilities: The candidate shall report directly to the Programme Associate, Programme Officers at iCALL, and shall be responsible for the following:
● Offer email-based counselling along with a team of Counsellors
● Address diverse issues related to academics, career, interpersonal relationships, suicide and self-harm, gender-based violence, gender and sexuality from a psychosocial perspective in timely manner
● Document and maintain monthly records of emails addressed during the month
● Coordinate with senior team members for supervision and feedback regularly
Selected candidates will have to undergo a brief training before they start addressing emails. Addressing emails will be a supervised activity whereby an opportunity to learn and upgrade their skills
Duration: 12 Months
Eligibility Criteria:
● Possess a Master’s Degree in Counselling or Clinical Psychology
● Have experience of academic and therapeutic writing
● Be willing to devote 4 hours per day for 6 days in a week
● Good writing skills in both Hindi and English and preferably 1 more regional language
● Be skilled in the use of computers for documentation and email-based counselling
● Be willing to commit for at least 1 year
● Have sound knowledge of therapeutic process skills and psychotherapy
Salary:
Rs. 17,000 – Rs. 19,000 per Month
Up to 8,000 self-care allowance per annum and mediclaim
How to apply/Contact details:
- Email your resume to icallhelpline@gmail.com on or before 22nd July 2025 with the subject line “Application for the post of E-Mail Counselor”.
- Access the complete job posting through https://tiss.ac.in/uploads/files/Multiple_advt_Adv_July_2025.pdf